Professional Installation Service

Can't Hear on the Phone?
CapTel Can Help

CapTel Caption Phones display every word your caller says throughout the conversation. Listen to the caller AND read written captions – right on the display screen.

Available at NO COST for people with hearing loss
Professional installation included
24/7 customer support

Schedule Your Installation

Enter your zip code to get started

Learn More
CapTel Caption Phone

What is CapTel?

CapTel works like any other phone – plus you see captions of everything the caller says

How CapTel Works

CapTel is a revolutionary captioned telephone service designed specifically for people with hearing loss. Using advanced speech recognition technology, CapTel displays real-time captions of what the other person is saying during your phone conversation.

You can listen to your caller's voice AND read the captions simultaneously on the built-in display screen. This combination of hearing and reading helps ensure you don't miss a word of your conversation.

Important: Federal law limits the use of CapTel captioning service to individuals with hearing loss. Registration is required.

Why Choose CapTel?

Experience the freedom of clear phone conversations

No Cost Option

Individuals with hearing loss may receive an Internet-based CapTel phone at no cost through federally funded programs. No monthly fees or hidden charges.

Multiple Models

Choose from several different phone models to match your lifestyle – traditional button phones, touchscreen displays, and even a mobile app option.

24/7 Support

CapTel's knowledgeable customer support team is available 24 hours a day, 7 days a week to help with any questions or technical issues.

Easy to Read

Large, clear display screens with adjustable font sizes and high contrast options make captions easy to read for everyone, even those with low vision.

Made in America

CapTel phones are proudly manufactured in the United States by Ultratec, Inc., ensuring quality construction and reliable performance.

Simple Setup

Our professional installation service ensures your CapTel phone is properly set up and configured. We'll show you how to use all the features.

Choose Your CapTel Phone

Select the model that best fits your needs and preferences

CapTel 840i

CapTel 840i

Traditional Design

  • Traditional button-style telephone
  • Large easy-to-read display
  • Built-in answering machine
  • Adjustable font sizes
  • Bluetooth connectivity
  • Internet connection required

Perfect for: Users who prefer a familiar, traditional phone design with the added benefit of captions.

Most Popular CapTel 2400i

CapTel 2400i

Touchscreen Technology

  • Large color touchscreen display
  • Dial-by-picture capability
  • Built-in answering machine
  • Speakerphone function
  • Save and review captions
  • Internet connection required

Perfect for: Users who prefer modern touchscreen technology and want the largest, most feature-rich display.

CapTel 880i

CapTel 880i

Large Display

  • Extra-large display screen
  • Maximum font size options
  • High contrast display modes
  • Traditional button design
  • Built-in answering machine
  • Internet connection required

Perfect for: Users with low vision who need extra-large captions and maximum display customization.

Hamilton Mobile CapTel App

See captions on your smartphone with the Hamilton Mobile CapTel app! Available for iOS and Android devices at no cost. Perfect for on-the-go captioning.

iOS Android

Professional Installation Service

Expert setup and training included

What's Included

  • Phone Installation – Professional setup and connection of your CapTel phone
  • Internet Setup – Configuration of network connection for captioning service
  • Registration – Complete registration process and account setup
  • Training – Comprehensive demonstration of all phone features
  • Testing – Make test calls to ensure everything works perfectly
  • Support – Ongoing assistance and troubleshooting help

Installation Requirements

Before Your Appointment:
  • Active telephone line (landline or VoIP)
  • High-speed internet connection (DSL, cable, or fiber)
  • Wi-Fi network name and password (if applicable)
  • Space for the phone near a power outlet
No Landline?

No problem! CapTel offers VoIP (Voice over Internet Protocol) options that don't require a traditional phone line. We can discuss your options during installation.

Installation Time:

Most installations take 30-45 minutes, including setup, testing, and training.

What Users Say

Real experiences from CapTel users

"I love this phone. It's like gaining part of my independence back. I can talk to my grandchildren without constantly asking them to repeat themselves."

– CapTel User, North Carolina

"Before CapTel, I couldn't understand a lot of what the other party was saying, and that made conversations difficult. Now I never miss a word!"

– CapTel User, Georgia

"CapTel really has changed my life. I can make appointments, talk to my doctor, and stay connected with friends and family."

– CapTel User, Utah

Frequently Asked Questions

Individuals with hearing loss may be eligible to receive an Internet-based CapTel phone at no cost through federally funded programs. There are no monthly fees or charges for using the captioning service.

Yes, Internet-based CapTel phones (840i, 2400i, 880i) require a high-speed internet connection to receive captions. The phone can use Wi-Fi or a wired Ethernet connection.

Federal law limits the use of CapTel captioning service to individuals with hearing loss. You must certify that you have hearing loss that necessitates the use of captioned telephone service to register for CapTel service.

Yes, you can dial 911 on your CapTel phone. However, it's important to note that captions may not be available immediately on 911 calls. For VoIP-based phones, you must register your emergency address with CapTel.

CapTel uses advanced automatic speech recognition technology, and in certain circumstances, a live communications assistant may be included on the call to make needed corrections and add call details. Caption accuracy is generally very high, though factors like background noise or heavy accents may affect accuracy.

CapTel offers options for users without traditional landline service. You can use CapTel with VoIP (Voice over Internet Protocol) service. We can help determine the best solution for your situation during installation.